1. Introduction

South Padre Island Trips llc, is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and sharing of your personal data. Please read this policy carefully to understand how we handle your information.

2. TCPA Compliance

South Padre Island Trips, LLCcomplies with the Telephone Consumer Protection Act (TCPA), a federal law in the United States that regulates telemarketing and text messaging. The following are key provisions of TCPA compliance that we adhere to:

Obtaining Prior Express Consent: We will obtain prior express consent from consumers before making telemarketing calls or sending text messages to their cellphones.

Providing Opt-Out Mechanism: We will provide consumers with an easy opt-out mechanism to unsubscribe from future calls or text messages. Full payment on a reservation and/or signature on our docusign or paper rental agreement constitutes your consent for text message marketing in the future.

Record Keeping: We will maintain records of consumer consents for a certain period of time as required by the TCPA.

Honoring the National Do Not Call Registry: We respect the National Do Not Call Registry, allowing consumers to opt out of telemarketing calls.

Consumer Right to Sue: We acknowledge that consumers have the right to sue us for TCPA violations, and we are aware of the potential damages of up to $1,500 per violation.

3. S.H.A.F.T. Compliance

South Padre Island Trips, LLCalso complies with the S.H.A.F.T. restrictions, which stand for “Sex, Hate, Alcohol, Firearms, and Tobacco.” These restrictions apply to our text messages and SMS marketing campaigns to prevent the distribution of inappropriate or offensive content. We adhere to the following:

Sex: We do not send text messages containing sexually explicit or suggestive content.
Hate: We do not send text messages that promote or incite hate or discrimination towards any group of people.

Alcohol: We do not send text messages that promote or advertise alcohol products to individuals under the age of 21.

Firearms: We do not send text messages that promote or advertise firearms or other weapons.

Tobacco: We do not send text messages that promote or advertise tobacco products.

4. CAN-SPAM Act Compliance

South Padre Island Trips, LLCcomplies with the CAN-SPAM Act, which regulates commercial email and text messages. To comply with the CAN-SPAM Act, we take the following actions when texting mobile phones:

Identification: We clearly indicate that our messages are advertisements or related to goods and services.

Opt-Out Instructions: We provide clear opt-out instructions, ensuring that recipients can easily stop receiving text messages from us.

Return Address: Our SMS messages include a return phone number to allow recipients to contact us.

5. Tips for Staying SMS Compliant

To ensure SMS compliance, we follow these best practices:

Express Written Consent: We obtain express consent from consumers before sending messages. Express written consent is especially important for certain types of messages and is more difficult to withdraw. This consent is provided within our Rental Agreements by signing it digitally or in person, you are agreeing to contact or by paying in full on a reservation.

Opting-In and Opting-Out: We only send messages to customers who have given us permission, which is anyone that has signed our Rental Agreement or anyone that has paid in full on a reservation. We make opt-in and opt-out instructions clear and accessible.

Carrier-Specific Requirements: We recognize that some carriers may have their own compliance requirements, and we ensure our messages adhere to those requirements.

Content Restrictions: We are mindful of the content of our messages, avoiding topics that may be prohibited by carriers or laws.

6. Consent Based on Message Types

We understand that the TCPA requires different levels of consent for different types of calls and messages:

Conversational: Conversational interactions with customers, based on an existing relationship, may have implied consent. We maintain a relevant and respectful tone in these interactions.

Informational: For informational messages such as alerts and notifications, we obtain written consent from customers before sending them.

SMS Marketing: If we engage in SMS marketing, we obtain written consent from customers, providing a clear understanding of the services and access to our privacy policy.

7. Contact Us

If you have any questions about our privacy practices or wish to exercise your rights under applicable data protection laws, please contact us at (956) 242-0904 or email info@southpadreislandtrips.com

8. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website.

9. Effective Date

This Privacy Policy is effective as of Sept 15, 2024and applies to all information collected by South Padre Island Trips, LLC

Thank you for choosing South Padre Island Trips, LLC We value your trust and are committed to protecting your privacy.