FAQS

Q. Who can I call for questions?

A. South Padre Island Trips office for customer service is open 9 am –5 pm seven (7) days a week!

We also answer our phones 24 hours a day / 7 days a week. Guests and owners are welcome to call us during these hours office hours unless of course an emergency. nOur office number is (956) 242-0904. You can also email us at info@southpadretrips.com

Q. Where is the office located?

A. We are local on the Island. South Padre Island Trips is located on South Padre Island, our address is 2600 Padre Blvd. South Padre Island, Tx 78597. We are on the entire North side of the Beach Club Building and across the street from the Kraken Bar & Grill. We are open 7 days a week 9 am to 5 pm, and our number is 956 242 0904 or email: info@southpadretrips.com

Q. Can I put a hold on a home until my group is ready to reserve?

A. Some rentals may allow a 24 hour courtesy hold in order to secure your reservation. To be fair to all of our guests, we do not allow holds on our homes for more than 24 hours. We do not require that when a guest books 100% of the money is paid provided your reservation is more than 30 days in advance. Feel free to call our office 956-242-0904 if questions on availables or pricing

Q. What is required to book one of your South Padre Beach Rentals?

A. You will be required to pay a deposit of 50% down, and the balance is due 8 days prior to arrival. For our Winter Texans guests, we offer other payment terms. You also must sign an electronic signature rental agreement in order to secure your reservation.

If your reservation date is within 30 days of your stay we require the balance be paid in full at the time of booking and those payments are non refundable.

Once your payment is processed, we will send a rental agreement for your signature, which you can fill out and submit electronically. At that point your reservation will be confirmed.

Q. What are the check in and check out times?

A. Unlike most South Padre Rental Companies that have a 4 pm check in and 10 am check out – we do not. We on a complimentary basis have the following convenient check in / check out times:

Check in is 3:00pm.
Check out is 11:00am.

On a space available basis we do sometimes allow earlier check ins (contact our office day of check in 956 242 0904) We generally do not have nor allow late check outs, sorry.

Q. Can I check in early or check out late?

A. On a space available basis we do sometimes allow earlier check ins (contact our office DAY OF CHECK IN 956 242 0904) We generally do not have nor allow late check outs, sorry.

Q. How old do I have to be to rent from you?

A. General rule is 25 years of age or older as the primary tenant or guest that made the reservation, and we DO NOT allow you to change the primary tenant name to someone that is 25 once the booking has already been made.

Now, we do have some properties that allow you to book if you are under 25 years of age, however we then do require you pay a 1 time damage coverage protection plan fee of $59 to $150 (depending on property size & value, non refundable fee) AND a refundable damage deposit of $500 to $1500 due prior to check in, and refunded upon request within 7 days of departure.

Please remember, the house rules do apply to all guests no matter what you have paid, so most importantly you have all your friends and family on board to abide so no issues as we don’t want anyone to suffer the disappointment of an eviction with no refund.

Q. Do you offer travel insurance?

A. No, we unfortunately do not offer travel insurance. This can be purchased by doing an internet search. All payments and deposits made less than 31 days in advance of stay are 100% non refundable for any reason.

Winter Texan deposits are considered medium term rentals, and have different cancel policies, FYI with limited to no refundability whatsoever.

Q. What if I need to cancel my reservation?

A. All payments and deposits made less than 31 days in advance of stay are 100% non refundable for any reason on normal short term rentals.

Winter Texan deposits are considered medium term rentals, and have different cancel policies, FYI with limited to no refundability whatsoever as we are blocking off the calendar on your behalf.

Q. Can I bring blow-up mattresses if we have more guests than the indicated maximum number of allowed guests? Are infants considered in the total allowed head count?

A. Sorry, no. We only allow the amount of guests that the listing shows, never more even if you think there is space. There are also local ordinances and laws against over occupancy (fire code issued by fire marshal) and if you exceed, we are required to evict you without a refund.

YES – here in the great State of Texas infants are considered PEOPLE and are included in the maximum amount of allowed guests with no exceptions granted for safety reasons in particular!

Q. We have guests that will not be staying the night but will be coming over during the day or for dinner, is that ok?

A. We are very sorry, but we cannot allow any more guests in the home than the maximum amount approved in your rental agreement. If you plan to have additional guests, we recommend you choose a larger home that can accommodate more guests.

Q. We have more vehicles that are allowed on the listing and/or rental agreement. Is this ok, can we park on the side of the road? And is a golf cart considered in the vehicle count?

A. You cannot have more vehicles than the max indicated in the rental agreement. GENERALLY we allow a max of 1 car for a 1 bedroom condo, 2 for a 2 or 3 bedroom condo, and each home differs from 2 to max 5 cars depending on its size. Please contact our office.

Yes, golf carts are unfortunately counted in the total allowed count. Be careful – we have security at all properties and if there are too many cars, they can make us evict with no refund and we have no say in that matter.

Q. Can I bring my pet?

A. Yes, you will be able to bring your dog (s) with you if the home is identified as “pet friendly”. The only pets we allow are dogs and/or birds. Each home will specify if the home is pet friendly or not, and any other restrictions–such as number of dogs and combined weight of the dogs. We charge a one time, non-refundable pet fee per pet of $75 per pet.

Q. What are the rules regarding pets?

A. We typically allow up to two dogs per pet friendly home or condo, never more. There is a $75 per pet one time fee due prior to arrival.

Additionally, pets are not allowed on furniture or in beds, and must stay in common areas of the home. If you are staying at a condo complex, they are NOT allowed in the pool areas.